This privacy statement applies to the website, applications, and services provided by:
MedicOnline Ltd (https://mediconline.ie)Email: info@mediconline.ie
At MedicOnline.ie, we are committed to respecting your privacy and will not collect personal information without your consent. Protecting your data is our priority, which is why we have outlined our data handling practices in detail. If anything is unclear, feel free to contact us at info@mediconline.ie.
Personal Information We Collect
Information You Provide
We collect personal information when you apply for our services, such as through online questionnaires, video consultations, follow-up questions, telephone calls, emails, or other means. This may include sensitive data (e.g., medical information) to enable our medical team to make informed clinical decisions about the safety and suitability of the service or treatment for you.
We collect the following information:
Email and Mobile Number: To enable our team to contact you if necessary.
Home or Shipping Address: Depending on the service, this allows us to send your prescription, medical certificate, or home test kit.
Payment Information: Collected when you purchase a service. Payment details, such as credit or debit card information, are processed directly by our payment provider, Stripe. MedicOnline does not store your card details. Stripe complies with PCI-DSS standards; you can review their Privacy Policy at Stripe Privacy Policy.
If you contact us via electronic formats (e.g., web chat, messages, phone, email), we may keep a record of the communication for reference. Credit card details shared with us for payment purposes are processed securely using SSL but are not stored on our servers.
Information We Receive About You
If you are referred to a specialist, diagnostic services, or other treatments (e.g., physiotherapy), reports or results from those services may be shared with our team. This information is securely accessible to you through your health record on our platform.
Device and Network Information
When you access our website or apps, we collect details about your device and network, such as browser type, operating system, IP address, and system activity. This data helps us improve our platform’s performance and troubleshoot issues.
Use of Personal Information
Providing Services
We use the information you provide to assess whether the service or treatment is safe and appropriate for you. The questions asked during consultations are based on national and international medical standards and are regularly updated by our clinical leadership team.
Communication
We use your email address to notify you of new messages from your doctor. For urgent matters or if email communication fails, we may contact you via SMS or phone. All consultation-related communication should occur through our secure messaging system.
Marketing
With your consent, we may use your information to inform you about our services, new offerings, or special promotions. You can opt out of these communications at any time.
Research and Development
To improve our services, we analyse anonymised data to identify trends and potential risks. We may publish aggregated research findings, ensuring no individual is identifiable.
Data Retention
We retain data only as long as necessary to provide services, comply with legal requirements, or as outlined below:
Adults (18+ years): Ten years after the last treatment or death.
Children/Young People: Until their 25th birthday (or 26th if treated at age 17) or Ten years after death.
Maternity Records: 25 years after the birth of the last child.
Records of Mentally Disordered Patients: 20 years after last treatment or Ten years after death.
If data is required for legal cases, it will be retained as needed. These retention periods may change in accordance with laws or guidelines.
Access to Information
Within the Mediconline Team
Access to your information is limited to staff members involved in your care. All staff are bound by confidentiality agreements and adhere to professional ethical guidelines.
Disclosure With Your Consent
Your information may be disclosed with your explicit consent for purposes such as insurance claims, employment verifications, or legal proceedings.
Disclosure Without Your Consent
In rare cases, we may disclose information without consent if required by law (e.g., court orders) or in the public interest (e.g., infectious disease reporting or prevention of harm).
Data Security
We use advanced technologies and procedures to protect your personal data. Please note, however, that emails sent to us are not always secure during transmission, and we cannot accept liability for any loss arising from unsecured email communication. We ensure that any third-party services we use comply with relevant data protection laws.
Telephone Recording
We may record calls for training and verification purposes.
Communication With Customers
When you request a prescription, you will receive notifications through your account. Medical information will not be sent directly to your email; only notifications of correspondence will be sent.
Accessing and Updating Your Information
Under data protection laws, you have the right to access and correct your personal information. You can:
Export your data through the “My Account” feature in a machine-readable format.
Request corrections by providing written documentation (including proof of identity, such as a driver’s license or passport).
Send subject access requests to the Data Protection Officer (DPO) at info@mediconline.ie with the subject “FAO DPO.” Requests will be processed within one month of receipt.
Policy on Medicolegal Reports
Effective from: [23/11/2025]
As Consultant Psychiatrists and clinicians working through Mediconline, our priority is to maintain the highest standards of clinical care, professional integrity, and independence in any expert medicolegal work we undertake. To ensure clarity, fairness, and appropriate professional boundaries, we follow the policy outlined below.
- Acceptance of Instructions
We only accept instructions for medicolegal reports from solicitors or authorised legal representatives. We do not accept direct requests for medicolegal assessments or reports from patients or members of the public.
- Rationale for This Policy
This approach is in place to ensure:
– Independence and objectivity in all expert opinions
– Clear, structured instructions outlining the legal questions to be addressed
– Appropriate professional boundaries between clinical care and expert witness roles
– Protection of confidentiality through proper legal frameworks
– Reduced risk of misunderstanding regarding the purpose, content, or outcome of the report
Medicolegal reports are independent expert documents and cannot be influenced by personal expectations or preferences. Accepting instructions only from solicitors ensures transparency and avoids potential conflicts of interest.
- Role of the Expert
When instructed on a medicolegal matter, our duty is to the court or legal process, not to any individual party. Payment for a report does not guarantee any specific conclusion or outcome. All opinions provided will be impartial, evidence-based, and compliant with relevant professional standards.
- Existing Patients
For individuals who are currently receiving clinical treatment from us:
– We do not prepare medicolegal reports in the context of an ongoing therapeutic relationship.
– If a report is required, we advise that your solicitor request records or seek an independent expert psychiatric assessment.
- How to Proceed
If you require a medicolegal report, please instruct your solicitor to contact our office directly with:
– A formal letter of instruction
– Relevant records
– The specific legal questions to be addressed
NOTE: Requests that do not follow this process cannot be accepted.
Account Deactivation and Deletion
If you have not used medical services, deleting your account will permanently remove all associated data. If you have received medical care, your account will be deactivated, and data will be retained for the periods specified in the “Data Retention” section. Reactivation requests must be made through our support team.
Changes to This Statement
We may update this Privacy Statement periodically. We encourage users to review it regularly to stay informed. Continued use of our services constitutes agreement to the latest version.
Contacting Mediconline.ie
If you have any questions, please contact:
Email: info@mediconline.ie
Post: Mediconline Ltd., 77 Camden Street Lower, Dublin. D02 XE80