FAQs

MedicOnline.ie provides a wide range of non-urgent and non-emergency general practice services, including:

Video, phone, and home visit consultations

Medical certificates

Specialist services such as:

Mental health assessment and treatment

Dermatology services

Pain clinic consultations

Weight loss management

Endocrinology care

Our services are tailored to customers in Ireland seeking convenient access to professional healthcare support.

No, MediOnline.ie is not suitable for emergency or life-threatening conditions. In an emergency, please contact 112 or visit the nearest emergency department immediately.

At this time, we do not provide services for GMS medical card holders. However, we aim to expand our offerings in the future to include a wider range of customers.

Appointments can be easily booked through our website or app, available on iOS, Android, or desktop. Choose the type of consultation you need, select a time that suits you, and connect with our qualified medical professionals.

Yes, all consultations are private and confidential. Our platform complies with data protection regulations like GDPR, ensuring your medical information is secure and accessible only to authorized personnel.

If needed, your GP can issue prescriptions or medical certificates during your consultation. Prescriptions can be sent directly to your chosen pharmacy via healthmail service for convenient collection.

Our team includes fully registered and experienced general practitioners, nurses, and specialists in areas such as mental health, dermatology, endocrinology, and more. All professionals are licensed and based in Ireland.

Yes, our general practice services are available for children and adults alike. Please ensure that any consultations for minors are arranged by their parent or legal guardian.

We offer competitive pricing for consultations and services. Please refer to our pricing page for detailed information about costs for general practice and specialist services.

Our Ireland-based customer support team is here to assist you. You can reach us via phone, email, or through the support section of our app or website.

While MedicOnline.ie covers a wide range of conditions, we do not manage medical emergencies or highly complex cases requiring in-person hospitalization.

Apologies if we are unable to take your call. This is usually because our admin team is busy assisting other patients or organising patient care.

If your call is not answered, you may:

• Send us a message on WhatsApp
• Leave a voicemail with your name, date of birth, and main query
• Email us at info@mediconline.ie

We aim to return missed calls on the same day.

If you do not receive a response to your email within 2 working days, please call us again or contact us via WhatsApp.

• GP appointments: Prescriptions are usually sent on the same day.
• ADHD appointments: Prescriptions are usually sent within 2 working days.
• Appointments after 6:00 pm: Prescriptions are usually sent the following working day.

Please include a clear subject line in your email stating the main reason for contacting us. This helps us prioritise emails efficiently.

Examples of subject lines:

• ADHD prescription
• Follow-up appointment
• Side effects query
• Sick certificate required
• School / college / work letter request